For orders within the continental US we ship via UPS. Shipping and handling charges will be added to your product total and are calculated on the value of your order, not on your shipping zone or the weight of the package.
Orders for single DVD's = $7.00
Orders $1 - $50 = $8.00 (for small items only, shipped via Priority Mail whenever possible)
Orders $50 - $100 = $14.00
Orders $100 - $200 = $16.00
Orders $200 - $300 = $19.00
Orders $300 + = $23.00
Expedited shipping via 2nd-day UPS is approximately 50% more than the above estimates.
International orders cost more to ship. We'll adjust shipping fees accordingly. International shipments are done via US Global Express Mail to keep the costs down. We no longer ship international orders via UPS or DHL because of the added customs brokerage fees they impose. International customers are responsible for all duties, fees, taxes, and other charges. Please understand that once the packages are shipped, we cannot expedite or influence Customs Officials. Sometimes they're very efficient, sometimes the inspection and delivery process takes longer than expected. Please be patient!
We normally ship the same business day we receive your order. We'll notify you by e-mail if we expect a delay of more than 2 working days to process your order.
We understand how important it is for you to receive your products as soon as possible after you've placed your order. You may have your products shipped Next Day, 2-day, or 3-day for an additional fee. Mark your order form clearly (enter this data in the Special Instructions Section for Online Ordering)if you require expedited shipping.
Packages may require a signature upon delivery. Please make arrangements to have the package shipped to an address where someone can sign for your package. If no one is at the shipping address,UPS may leave a yellow “Attempted Delivery” sticker on your door. If this occurs, sign the form (releasing UPS and BestRest from responsibility for loss or theft) and leave it on your door for the next UPS attempted delivery. This process can up to 3 days to complete. This can be very frustrating when you're ready to leave on a trip and you're waiting for your products, so plan your shipping address carefully.
UPS will try to deliver your package 3 times before they return it to BestRest. If your package isn't claimed your credit card will be billed for any returned package fees. We've chosen as our standard shipper because their rates are consistently lower than other carriers and their service is excellent. We reserve the right to change carriers if we believe we can save you money or if we can get your packages to you sooner.
Shipping Address Errors and Correction Fees
If you provide us with an incorrect shipping addresses (wrong house #, wrong zip, missing apartment #, suite, etc) this will incur a $5.00 charge for ground packages and $10.00 charge for air packages, if the correction is made after package has shipped, or if UPS must make an in-transit address correction. Incorrect addresses may also result in delayed delivery. Please double check your shipping address for accuracy.
This fee is charged (to us) by UPS for incorrect addresses, and it's only fair that these costs be passed along to the customer. These fees will be billed to the same credit card used for your order. If you feel you have been charged this fee in error, please contact us so we may dispute the fee with the package delivery company. We appreciate your understanding.
If we made the address error then there will be no charge to you. If it's our mistake we'll pay the UPS fees.
Our company policy is to provide you with the least expensive, fastest, and safest method of shipment.